News and tips from Briskine.

Keep your cursor in line when inserting templates

Here's a quick tip to help you insert snippets of text and avoid your cursor from jumping to the next line of text.

This will save you precious time and your keyboard will thank you for it.

Let's say you're sending the same email to several clients, but you want to give it a personal touch. Or, you often reply with the same information to customer questions and need a custom ending. We've got you covered.

Template showing a cursor hanging inline at the end of the text snippet

How it's done

Open the Gorgias Templates dashboard and follow these 3 steps:

  • Open a new or existing template.
  • Press the Source Code button in the rich text editor. Template editor Source Code button
  • Add style="display: inline-block" to the first div element in the template source code.

Add display: inline-block to the div element in the template source code

For example, if your initial template source code looks like:

<div>Template with inline cursor</div>

After you've added the extra code, it should look like:

<div style="display: inline-block">Template with inline cursor</div>


If your template has more than one paragraph, make sure to add style="display: inline-block" to the div of your last paragraph as well.

Gorgias Templates for Edge

Gorgias Templates is now available for Edge

Gorgias Templates is now available for Microsoft Edge!

Whether you’re using Edge for work, performance, or personal preference, you can now get the same powerful templates for email or messaging.

Just like with all the other browsers (Chrome, Firefox, Opera), you get the full set of features with Edge: keyboard shortcuts, easy template insert with the autocomplete dialog, support for almost any website, and synced templates across browsers.

Install Gorgias Templates from Edge Add-ons

Head over to Edge Add-ons to check out Gorgias Templates for Microsoft’s next-generation browser.

Automatically add names of recipients in your emails

There are a couple of things you think about before sending an email: Did I include the attachments? Is everything clear? Did I write their names right?

The daily email traffic has grown by almost 20% since 2017, according to Statista. And with each of us sending more emails than ever, here’s how to make things easier for you.

Insert names into your emails with Gorgias Templates

Jump straight to the important stuff and let us take care of the introduction.

  • In your Dashboard, create a new template or edit an existing one.
  • In the template’s content add {{}} to insert the first person’s full name.
  • Add more people by using {{to.1.first_name}}, {{to.2.first_name}}, and so on.

Use cases

  • This is great as an introduction when you wish to address everyone individually:

Gorgias Template using multiple name variables

  • Need to forward an email to someone and include the original sender in CC? Use {{cc.first_name}}:

Gorgias Template using the TO and CC name variables

  • Replying to an email and adding a coworker in BCC? We've got you:

Gorgias Template using the TO and BCC name variables

Try out these tricks and streamline your day-to-day work.

Gorgias Templates for Firefox

Gorgias Templates is now available for Firefox

We’re excited to announce that Gorgias Templates is now available for Firefox!

All of the same features you use in Google Chrome are also available in Firefox. Keyboard shortcuts, the autocomplete dialog, and wide support for websites are all available.

Besides all the features, you also get to use the same templates stored in your account.

If you already created a set of templates in Chrome, log in with the same account in Firefox, and all your templates will be ready to use.

Over 100,000 people are already using the Chrome extension. We hope the millions of Firefox users will get more productive using it as well.

Install Gorgias Templates from Firefox Add-ons

We’ll soon be adding support for other browsers as well, so stay tuned!

Send surveys with templates

Collect feedback with any 3rd party tool using Gorgias Templates.

"There has to be a quicker way to do this" is what we tell ourselves when facing a boring task.

In today’s data-driven age collecting feedback is a must. You know what we’re talking about: Customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys or employee evaluations. Whatever it is, the more you know, the better.

This is where Gorgias Templates steps in and makes your life easier so you don’t have to copy and paste surveys all day long.

Here’s why:

  • Easy set-up, it only takes a few clicks.
  • No coding skills required.
  • One-stop solution for different tools.
  • Set up once, use anytime you need it.

We’ll show you two easy ways to do this.

Linking your survey

For this example, we chose Google Forms, but feel free to use any other tool you like.

If you need help with Google Forms, check out HubSpot's Ultimate Guide to Google Forms.

After you finish setting up your form, you'll need to get the sharable form link from the Send form popup. Open it by pressing the Send button on the top-right.

Sharable link on Google Form

You can then add this link in a new or existing template, along with the rest of your email copy.

Embedding your survey in emails

Some feedback tools support embedding surveys directly in emails. Let’s take a look at how you can use Simplesat for this.

Create, customize, and configure your survey on Simplesat. Once you reach the Publish step, choose Generic Embed.

For the Rating placeholders section, get the list of available variables from the instructions on Simplesat.

With the placeholders filled in, press Generate Embed Code and copy the HTML snippet.

HTML embed snippet from Simplesat

In the Gorgias Templates dashboard, open a new or existing template. Press the Source Code button in the rich text editor, and paste the snippet you copied earlier.

You can now insert the survey in any email using the template.

Insert Simplesat survey in email

Try it out and let us know what you think!