News and tips from Briskine.

Automatically add names of recipients in your emails

There are a couple of things you think about before sending an email: Did I include the attachments? Is everything clear? Did I write their names right?

The daily email traffic has grown by almost 20% since 2017, according to Statista. And with each of us sending more emails than ever, here’s how to make things easier for you.

Insert names into your emails with Gorgias Templates

Jump straight to the important stuff and let us take care of the introduction.

  • In your Dashboard, create a new template or edit an existing one.
  • In the template’s content add {{}} to insert the first person’s full name.
  • Add more people by using {{to.1.first_name}}, {{to.2.first_name}}, and so on.

Use cases

  • This is great as an introduction when you wish to address everyone individually:

Gorgias Template using multiple name variables

  • Need to forward an email to someone and include the original sender in CC? Use {{cc.first_name}}:

Gorgias Template using the TO and CC name variables

  • Replying to an email and adding a coworker in BCC? We've got you:

Gorgias Template using the TO and BCC name variables

Try out these tricks and streamline your day-to-day work.

Gorgias Templates for Firefox

Gorgias Templates is now available for Firefox

We’re excited to announce that Gorgias Templates is now available for Firefox!

All of the same features you use in Google Chrome are also available in Firefox. Keyboard shortcuts, the Briskine Dialog, and wide support for websites are all available.

Besides all the features, you also get to use the same templates stored in your account.

If you already created a set of templates in Chrome, log in with the same account in Firefox, and all your templates will be ready to use.

Over 100,000 people are already using the Chrome extension. We hope the millions of Firefox users will get more productive using it as well.

Install Gorgias Templates from Firefox Add-ons

We’ll soon be adding support for other browsers as well, so stay tuned!

Send surveys with templates

Collect feedback with any 3rd party tool using Gorgias Templates.

"There has to be a quicker way to do this" is what we tell ourselves when facing a boring task.

In today’s data-driven age collecting feedback is a must. You know what we’re talking about: Customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys or employee evaluations. Whatever it is, the more you know, the better.

This is where Gorgias Templates steps in and makes your life easier so you don’t have to copy and paste surveys all day long.

Here’s why:

  • Easy set-up, it only takes a few clicks.
  • No coding skills required.
  • One-stop solution for different tools.
  • Set up once, use anytime you need it.

We’ll show you two easy ways to do this.

Linking your survey

For this example, we chose Google Forms, but feel free to use any other tool you like.

If you need help with Google Forms, check out HubSpot's Ultimate Guide to Google Forms.

After you finish setting up your form, you'll need to get the sharable form link from the Send form popup. Open it by pressing the Send button on the top-right.

Sharable link on Google Form

You can then add this link in a new or existing template, along with the rest of your email copy.

Embedding your survey in emails

Some feedback tools support embedding surveys directly in emails. Let’s take a look at how you can use Simplesat for this.

Create, customize, and configure your survey on Simplesat. Once you reach the Publish step, choose Generic Embed.

For the Rating placeholders section, get the list of available variables from the instructions on Simplesat.

With the placeholders filled in, press Generate Embed Code and copy the HTML snippet.

HTML embed snippet from Simplesat

In the Gorgias Templates dashboard, open a new or existing template. Press the Source Code button in the rich text editor, and paste the snippet you copied earlier.

You can now insert the survey in any email using the template.

Insert Simplesat survey in email

Try it out and let us know what you think!

Improved date variables

We've added a new date and time variable to help you send out messages faster and not have to open the calendar.

You can now format dates in almost any way you need, get a future or past date, or compare today’s date to another date. Everything is available in more than 90 languages.

The new variable is {{moment}}, and using it without any options will display today’s date.


Format today’s date by using {{moment format="YYYY MM"}}. Format values are compatible with Moment.js formatting.

Here are some examples:

  • {{moment format="MMMM"}} will display the current month.
  • {{moment format="dddd"}} will insert the day of the week.
  • {{moment format="L"}} will display today’s date in local format (eg. 07/01/2020).

Manipulating dates

You can manipulate dates by adding or subtracting hours, days, months, or years.

To add a couple of days to today’s date, use {{moment add="7;days"}}. You can add anything from milliseconds to years. The number of days and the type of duration needs to be separated by a semicolon.

Like adding days, to subtract days use {{moment subtract="7;days"}}.

You can also get the start or end of a period of time. For example, if you need next Monday’s date, you can use {{moment add="1;week" startOf="isoWeek"}}.

To get next Friday's date you would use {{moment subtract="2;days" endOf="isoWeek"}}.

Relative to a different date

If you need to compare today’s date to another specific date, we’ve got you covered.

To get the amount of time to or from a different date, you can use fromNow or toNow.

  • Using {{moment "2020-07-20" fromNow=true}} will display something like 5 days.
  • {{moment "2020-07-10" toNow=""}} will display something similar to 4 days ago.

More languages

All these features are available in a lot of different languages. You can switch language by using {{moment locale="fr"}}.

See our Date and time variables page in the Help Center, for more examples and information.

Advanced search for templates

Our latest improvements to search make it easier to find the templates you need.

Besides the default search which finds templates that roughly match titles, shortcuts, or contents, you can now use advanced search operators. You can now filter templates by tag, shortcut, title, and more.

Here are some search operators you can use:

  • To find templates that have the en tag, you can use the tag:en operator.
  • Find a template with the kr shortcut, by using shortcut:kr.
  • Find a template with the Kind regards title, using title:"Kind Regards".

Search operators can be combined with regular text searches. To find templates with the en tag that also contain the Kind word, you can use tag:en Kind in any search field.

Advanced search in the Briskine Dialog

You can combine multiple search operators. Find templates that have the en tag and the To field set to, by using:

All search queries ignore capitalization, so Kind Regards will match the same templates as kind regards. This works the same with or without search operators.

See the full list of operators you can use and more details about them on the Search page in our Help Center.