News and tips from Briskine.

Send surveys with templates

Collect feedback with any 3rd party tool using Gorgias Templates.

"There has to be a quicker way to do this" is what we tell ourselves when facing a boring task.

In today’s data-driven age collecting feedback is a must. You know what we’re talking about: Customer satisfaction (CSAT) or Net Promoter Score (NPS) surveys or employee evaluations. Whatever it is, the more you know, the better.

This is where Gorgias Templates steps in and makes your life easier so you don’t have to copy and paste surveys all day long.

Here’s why:

  • Easy set-up, it only takes a few clicks.
  • No coding skills required.
  • One-stop solution for different tools.
  • Set up once, use anytime you need it.

We’ll show you two easy ways to do this.

Linking your survey

For this example, we chose Google Forms, but feel free to use any other tool you like.

If you need help with Google Forms, check out HubSpot's Ultimate Guide to Google Forms.

After you finish setting up your form, you'll need to get the sharable form link from the Send form popup. Open it by pressing the Send button on the top-right.

Sharable link on Google Form

You can then add this link in a new or existing template, along with the rest of your email copy.

Embedding your survey in emails

Some feedback tools support embedding surveys directly in emails. Let’s take a look at how you can use Simplesat for this.

Create, customize, and configure your survey on Simplesat. Once you reach the Publish step, choose Generic Embed.

For the Rating placeholders section, get the list of available variables from the instructions on Simplesat.

With the placeholders filled in, press Generate Embed Code and copy the HTML snippet.

HTML embed snippet from Simplesat

In the Gorgias Templates dashboard, open a new or existing template. Press the Source Code button in the rich text editor, and paste the snippet you copied earlier.

You can now insert the survey in any email using the template.

Insert Simplesat survey in email

Try it out and let us know what you think!

Improved date variables

We've added a new date and time variable to help you send out messages faster and not have to open the calendar.

You can now format dates in almost any way you need, get a future or past date, or compare today’s date to another date. Everything is available in more than 90 languages.

The new variable is {{moment}}, and using it without any options will display today’s date.


Format today’s date by using {{moment format="YYYY MM"}}. Format values are compatible with Moment.js formatting.

Here are some examples:

  • {{moment format="MMMM"}} will display the current month.
  • {{moment format="dddd"}} will insert the day of the week.
  • {{moment format="L"}} will display today’s date in local format (eg. 07/01/2020).

Manipulating dates

You can manipulate dates by adding or subtracting hours, days, months, or years.

To add a couple of days to today’s date, use {{moment add="7;days"}}. You can add anything from milliseconds to years. The number of days and the type of duration needs to be separated by a semicolon.

Like adding days, to subtract days use {{moment subtract="7;days"}}.

You can also get the start or end of a period of time. For example, if you need next Monday’s date, you can use {{moment add="1;week" startOf="isoWeek"}}.

To get next Friday's date you would use {{moment subtract="2;days" endOf="isoWeek"}}.

Relative to a different date

If you need to compare today’s date to another specific date, we’ve got you covered.

To get the amount of time to or from a different date, you can use fromNow or toNow.

  • Using {{moment "2020-07-20" fromNow=true}} will display something like 5 days.
  • {{moment "2020-07-10" toNow=""}} will display something similar to 4 days ago.

More languages

All these features are available in a lot of different languages. You can switch language by using {{moment locale="fr"}}.

See our Date and time variables page in the Help Center, for more examples and information.

Advanced search for templates

Our latest improvements to search make it easier to find the templates you need.

Besides the default search which finds templates that roughly match titles, shortcuts, or contents, you can now use advanced search operators. You can now filter templates by tag, shortcut, title, and more.

Here are some search operators you can use:

  • To find templates that have the en tag, you can use the tag:en operator.
  • Find a template with the kr shortcut, by using shortcut:kr.
  • Find a template with the Kind regards title, using title:"Kind Regards".

Search operators can be combined with regular text searches. To find templates with the en tag that also contain the Kind word, you can use tag:en Kind in any search field.

Advanced search in the Briskine Dialog

You can combine multiple search operators. Find templates that have the en tag and the To field set to, by using:

All search queries ignore capitalization, so Kind Regards will match the same templates as kind regards. This works the same with or without search operators.

See the full list of operators you can use and more details about them on the Search page in our Help Center.

Introducing Free accounts

We’re excited to announce we’ve added Free accounts! This makes it much easier for everybody to get started with Gorgias Templates without worrying about your templates.

Free accounts come with the same features you’re used to, like the rich text editor, dynamic variables, tags, or support for lots of websites. Everything you’ve used so far without an account is still available.

Besides these features, free accounts include template backups and improved syncing. This means you’ll never lose any of your templates. Even if you uninstall the browser extension or something happens to your browser or computer, your data will be safe.

Because your data is now stored in the cloud, free accounts are limited to 30 templates.

Here are some answers to frequent questions about the update.

How do I create a Free account?

You can create a free account directly from the browser extension or by going to the Create free account page.

What will happen to my existing templates?

All your templates will be uploaded to your account when you log in.

What happens if I already have more than 30 templates?

All your existing templates, even if you have more than 30, will be uploaded to your account. You won’t be able to add more templates after you reach the limit, but you will be able to edit existing ones.

What if I need more than 30 templates?

If you need more than 30 templates you can upgrade to our Premium plan. This will also allow you to add users to your team and share templates with them.

How do I upgrade to the Premium plan?

After you log in to your free account in the browser extension, you can upgrade to the Premium plan from Settings → Subscriptions.

We believe we have a sustainable way to offer a free service, while also making sure you never lose any data. We’d love to hear your thoughts about what more we can do to make your email and message writing faster and cost-efficient.

Welcome to the blog!

Welcome to the Gorgias Templates blog. We’ll be posting updates, improvements, new features, and tips on how you can stay productive and get the most out of it.

Gorgias Templates is a browser extension that helps you write and reply faster. You create templates for repetitive emails or phrases and quickly insert them using a short word (a template shortcut) or the autocomplete dialog.

It significantly saves time and speeds up your workflow whether you work in sales, customer support, recruiting, or any other domain where you have to write the same text many times.

We’ve made a lot of improvements in the last couple of months. We improved template synchronization, added better attachments and support for more websites (eg. Facebook Messenger, LinkedIn). We also made sure it works with the most popular browser extensions like Loom or Grammarly.

Thanks to everyone who has been using the extension so far and provided great feedback.

If you haven’t tried out Gorgias Templates yet, install the Google Chrome extension and let us know what you think.

Stay tuned for more features coming up in the next couple of months.